FAQ

Monsoon

FAQ

A serviced apartment is a whole apartment, let out nightly and serviced (new linen and cleaning) on a weekly basis. Furnished to a high standard and fully equipped we offer a variety of property types and sizes, giving you a home from home experience without the confines of a hotel room.
An Aparthotel is the term used to describe a group of Studio apartments/Rooms in one dedicated building which offers similar facilities to a hotel. Fully furninshed Common Kitchen, Laundary facilities and guest lounge area are also included. The domestice Kictchen is open all day allowing you to cook your meals at any time of the day. All day self service breakfast is provided in our Aparthotels, Our Kitchens are fully stocked with Juice, bread, Egg, Milk, Cereals etc
There are many benefits of choosing an Aparthotel or serviced apartment accommodation over a hotel, you will get more space, typically 30% more than that of a regular hotel room, in addition it will provide you with more independence, privacy, flexibility and freedom. You can work, relax or entertain as you would in your own home. Our accommodation are very competitively priced when compared to hotels and offers inclusive free Digital TV and broadband internet. Further savings can be made as all our properties have a fully equipped kitchen which will allow you to cater for yourself and reduce your restaurant bills. 
All of our apartments are designed to replicate a 'home from home' experience and to include everything you should need throughout your stay. Our kitchens are equipped with an oven, hob, microwave, fridge/freezer, dishwasher, washing machine/dryer, utensils, plates, bowls, pots etc. Our living rooms include comfy sofas, chair, flat screen TV, dining table and chairs. A desk will also be available in our larger apartments. Our bedrooms and bathrooms include; towels, bed linen, toiletries, hairdryer and Ironing facilities.
We will do our utmost to ensure you are able to view your property before you commit if you wish to do so. If the property is currently occupied then a viewing of a similar property may be arranged. Our sales team will arrange this for you on request.
Yes, You can pay weekly for the longer stays. We will keep 2 weeks deposit.
Yes, the longer you stay the better value we can offer you. Discounts are offered for long term bookings. Our reservations and sales teams will be happy to calculate discounts and rates for you depending on the length of your enquiry. 
If you would like to extend your stay, please let us know so that we can ensure that we consult you before taking any future bookings on the apartment. If you require additional facilities, such as Z-beds or weekly Breakfast package please let us know at time of booking so that we can confirm the additional charges and organise this before your arrival.
You can check-in to any of our properties from 2pm on the day of arrival. If you are ariving out of our office hours then you can let us know and we will send you the self check in procedure instructions.
Check out time is by 10am on the day of your departure, unless otherwise agreed. If you do require a later departure please let us know in advance and we will try and arrange this for you, however it cannot be guaranteed.  Departure after 12PM up to 2pm will incur an extra charge of 25% of the cost of the nightly rate. Departures after 2pm will be the charged the full nightly rate. 
You are able to extend your stay as long as we have not taken another booking. If you would like the option to extend please let us know when making your booking. We will then ask you nearer the time of your plans to extend but we reserve the right to take other bookings if we cannot reach you or do not hear from you. Please keep in touch when staying for a longer period so that we are aware of your plans. A ten day notice of extension is required to guarantee your accommodation - please see our terms and conditions. 
Yes we do. Our housekeeping team ensure that the apartments are cleaned before your stay and that you have a provision of fresh toiletries, towels and bed linen. After a 7 night consecutive stay, we provide a free of charge deep clean of the apartment. This involves the whole apartment being cleaned including the towels and bed linen being changed. If you require anything extra during your stay please contact our Guest Services team on 0333 5000 500.
Please contact us beforehand if yourself or a guest has an assistance or working dog with them when staying with us. We do not allow any other pets within the apartments.
Our office is open (Mon – Fri ) from 8:00am – 8:00PM and 9:00AM-5:00PM on Sat and Sunday. In case of emergency or if you require an immediate action from us you can call this emergency number +44 (0) 7575 126126.
We will of course endeavor to meet all apartment requests, however these cannot be guaranteed. Apartment allocation is completed the night prior, and all requests will be taken into consideration during this process.
We will send you all details for the secure key code access to your apartment building, keys and individual apartment, prior to your arrival.
Sometimes there are last minutes cancellation and our booking system will not show it promptly. It's best to contact our reservation team on 0333 5000 500 or reservations@westciti.com